IT
Estates
Library
+44 01904 32 3838
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IT Support Email
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IT Services
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IT Support Email
About this service
IT Support are contactable by email at itsupport@york.ac.uk
Current Status
Maintenance
48 Day Availability History
Open Service Announcements
1
IT Support case response delays
In progress
Maintenance
From September 17, 2026 10:00 · Ends September 18, 2026 17:00
Resolved Service Announcements
Due to the large volume of student applicant cases, there will be delays in our ability to respond to your case.
Closed
Maintenance
From September 04, 2026 08:24 · Ends September 07, 2026 17:00
The IT Support team currently has a large number of IT requests and response times will be extended. However, IT issues/faults are being managed as normal.
Closed
Maintenance
From August 27, 2026 09:05 · Ends August 27, 2026 17:00
The IT Support team is currently managing a high volume of IT cases and there will be delays in our response.
Closed
Maintenance
From August 24, 2026 09:33 · Ends August 26, 2026 17:00
IT Support are currently managing a high volume of IT cases and there will be delays in our response.
Closed
Maintenance
From August 24, 2026 09:18 · Ends August 24, 2026 09:18
Extended response times for issues and requests raised with IT Services
Closed
Maintenance
From August 10, 2026 09:45 · Ends August 14, 2026 17:00
IT Support - extended time to resolve issues and requests.
Closed
Maintenance
From August 03, 2026 09:30 · Ends August 07, 2026 17:00
IT Support - extended processing time for IT requests.
Resolved
Incident
May 26, 2026 08:40
IT Support Services unavailable from 1.00pm on Tuesday 9th December
Closed
Maintenance
From December 09, 2025 13:00 · Ends December 09, 2025 17:00
The IT Support team currently has reduced capacity and response times for cases will be extended
Closed
Maintenance
From May 14, 2025 16:45 · Ends May 16, 2025 17:00
3
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