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Library Chat
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Library
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Library Chat
About this service
Chat to us, staffed by Library staff 10-12 and 2-4, Monday to Friday, or our friendly Chatbot
Current Status
No Issues
Open Service Announcements
0
No open service announcements can be found for
Library Chat
Resolved Service Announcements
No phone or chat service, 12pm - 2pm, Friday 9th October
Closed
Maintenance
From October 09, 2026 08:47 · Ends October 09, 2026 23:59
Library chat and phone service unavailable, 12pm-2pm, Thursday 8th October
Closed
Maintenance
From October 08, 2026 12:00 · Ends October 08, 2026 14:00
No phone or chat service, midday until 2pm on Friday 2nd October.
Closed
Maintenance
From October 02, 2026 09:29 · Ends October 02, 2026 23:59
No online chat or phone service, 12 until 2pm, Wednesday 30th September
Closed
Maintenance
From September 30, 2026 09:54 · Ends September 30, 2026 23:59
No online chat or phone service, 12pm-2pm, Friday 25th September
Closed
Maintenance
From September 25, 2026 12:00 · Ends September 25, 2026 14:00
No online chat or phone service, 12pm-2pm, Thursday 24th September
Closed
Maintenance
From September 24, 2026 12:00 · Ends September 24, 2026 14:00
No phone or chat service, 12pm-2pm, Wednesday 9th September
Closed
Maintenance
From September 09, 2026 12:00 · Ends September 09, 2026 14:00
No phone or chat service, 12pm-2pm, Tuesday 8th September
Closed
Maintenance
From September 08, 2026 12:00 · Ends September 08, 2026 14:00
No phone or chat service, Midday-2pm, Thursday 27th August
Closed
Maintenance
From August 27, 2026 11:51 · Ends August 27, 2026 23:59
11am Helpdesk opening, Tue 25th Aug
Closed
Maintenance
From August 25, 2026 11:00 · Ends August 25, 2026 16:00
No online chat or phone service 12pm-2pm, Thu 20th Aug & Fri 21st Aug
Closed
Maintenance
From August 20, 2026 10:00 · Ends August 21, 2026 16:00
Phone or chat service suspended between 12pm-2pm, Wednesday 19th August
Closed
Maintenance
From August 19, 2026 12:00 · Ends August 19, 2026 14:00
Library Phone & Chat available until midday only, Friday 7th August
Closed
Maintenance
From August 07, 2026 12:00 · Ends August 07, 2026 16:00
Library operating as self-service, Wednesday 5th August
Closed
Maintenance
From August 05, 2026 08:00 · Ends August 05, 2026 23:59
No phone or chat service, 12pm-2pm, Friday 31st July
Closed
Maintenance
From July 31, 2026 12:00 · Ends July 31, 2026 14:00
Changes to service hours - Thursday 23rd July
Closed
Maintenance
From July 23, 2026 10:00 · Ends July 23, 2026 16:00
Online chat and phone service closes at 2pm today
Closed
Maintenance
From July 21, 2026 10:00 · Ends July 21, 2026 16:00
No library phone service between 12 and 2pm
Closed
Maintenance
From July 17, 2026 11:19 · Ends July 17, 2026 23:59
Phone and chat service operating 10am-12pm today
Closed
Maintenance
From July 16, 2026 10:00 · Ends July 16, 2026 16:00
Library phone and online chat service operating 2pm-4pm, Wednesday 15th July
Closed
Maintenance
From July 15, 2026 10:00 · Ends July 15, 2026 16:00
Library phone and chat service unavailable between midday and 2pm
Closed
Maintenance
From June 29, 2026 09:23 · Ends June 29, 2026 23:23
No Library Phone and Chat Service midday until 2pm
Closed
Maintenance
From June 26, 2026 08:00 · Ends June 26, 2026 23:59
Library Phone & Chat service suspended 12pm-2pm, Thu 25th June
Closed
Maintenance
From June 25, 2026 12:00 · Ends June 25, 2026 14:00
Library Phone & Chat service suspended 12pm-2pm, Wed 16th June
Closed
Maintenance
From June 17, 2026 12:00 · Ends June 17, 2026 14:00
The Library Helpdesk closed morning of Wed 10th June
Closed
Maintenance
From June 10, 2026 08:00 · Ends June 10, 2026 14:00
No library phone or chat service
Closed
Maintenance
From June 03, 2026 12:09 · Ends June 03, 2026 23:59
Online chat and phone service will close at 12pm, Wed 3rd June
Closed
Maintenance
From June 03, 2026 12:00 · Ends June 01, 2026 16:00
Library Phone & Chat service suspended 12pm-2pm today
Closed
Maintenance
From May 28, 2026 12:00 · Ends May 28, 2026 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From May 22, 2026 12:00 · Ends May 22, 2026 14:00
Library phone and chat off 12pm-2pm today
Closed
Maintenance
From May 07, 2026 12:00 · Ends May 07, 2026 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From April 22, 2026 12:00 · Ends April 22, 2026 14:00
Library chat & phone service is unavailable between 12pm-2pm across the following three days
Closed
Maintenance
From April 14, 2026 12:00 · Ends April 16, 2026 14:00
Library Phone & Chat service off between 12pm & 2pm today.
Closed
Maintenance
From April 02, 2026 12:00 · Ends April 02, 2026 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From March 31, 2026 12:00 · Ends March 31, 2026 14:00
No phone or chat service available between 12pm-2pm, w/c 9th March
Closed
Maintenance
From March 09, 2026 09:00 · Ends March 13, 2026 17:00
Library Help desk phone and chat service unavailable today
Closed
Maintenance
From March 06, 2026 08:38 · Ends March 06, 2026 23:59
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From March 05, 2026 12:00 · Ends March 05, 2026 14:00
No phone or chat service today, Wed 4th March
Closed
Maintenance
From March 04, 2026 10:00 · Ends March 04, 2026 16:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From March 02, 2026 12:00 · Ends March 02, 2026 14:00
Library helpdesk: Phone and chat service unavailable 12 noon until 2pm
Closed
Maintenance
From February 20, 2026 09:00 · Ends February 20, 2026 23:59
Library Phone & Chat service unavailable today, 3rd Feb, between 12pm - 2pm
Closed
Maintenance
From February 03, 2026 12:00 · Ends February 03, 2026 14:00
Library Phone & Chat service not available today, 12pm - 2pm
Closed
Maintenance
From January 21, 2026 12:00 · Ends January 21, 2026 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From January 13, 2026 12:00 · Ends January 13, 2026 14:00
Library Helpdesk: Online Chat and Phone service unavailable Tue 23rd Dec
Closed
Maintenance
From December 23, 2025 10:00 · Ends December 23, 2025 16:00
Library Helpdesk: Online Chat and Phone service unavailable Tue 16th Dec
Closed
Maintenance
From December 15, 2025 10:00 · Ends December 15, 2025 16:00
Library services over winter vacation period
Closed
Maintenance
From December 15, 2025 09:00 · Ends January 05, 2026 09:00
Library services over winter vacation period
Closed
Maintenance
From December 15, 2025 09:00 · Ends January 05, 2026 09:00
Helpdesk opening at 10.30am, Fri 12th Dec
Closed
Maintenance
From December 12, 2025 10:00 · Ends December 12, 2025 10:30
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From December 09, 2025 12:00 · Ends December 09, 2025 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From December 05, 2025 12:00 · Ends December 05, 2025 14:00
No phone or chat service today, 12pm-2pm
Closed
Maintenance
From December 04, 2025 12:00 · Ends December 04, 2025 14:00
No Library Phone or Chat Service 12noon until 2pm on 1 December
Resolved
Incident
December 01, 2025 08:52
Phones and Chat Unavailable until 2pm Wednesday 26th Nov
Closed
Maintenance
From November 26, 2025 10:00 · Ends November 26, 2025 12:00
No Library Phone or Chat Service 12noon until 2pm
Closed
Maintenance
From November 19, 2025 09:00 · Ends November 19, 2025 17:00
Reduced Help Desk Phone & Chat Service: 05/11/25
Closed
Maintenance
From November 05, 2025 12:00 · Ends November 05, 2025 14:00
Reduced Help Desk Phone & Chat Serivce 30/10/25
Closed
Maintenance
From October 30, 2025 12:00 · Ends October 30, 2025 14:00
No Library phone or chat service, 12pm-2pm
Closed
Maintenance
From October 23, 2025 12:00 · Ends October 23, 2025 14:00
No Library phone or chat service, 12pm-2pm
Closed
Maintenance
From October 14, 2025 12:00 · Ends October 14, 2025 14:00
Temporary pause in Library Phone and Chat Service today 12.30pm-2pm
Closed
Maintenance
From September 30, 2025 12:30 · Ends September 30, 2025 14:00
No Library Phone or Chat Service today 12pm-2pm
Closed
Maintenance
From September 24, 2025 12:00 · Ends September 24, 2025 14:00
Library Helpdesk: No phones and change in online chat hours, Wed 3rd Sept
Closed
Maintenance
From September 03, 2025 10:00 · Ends September 01, 2025 16:00
Library Helpdesk: No phones and change in online chat hours, 02/09-03/09
Closed
Maintenance
From September 02, 2025 10:00 · Ends September 03, 2025 16:00
Library Helpdesk: No phones and change in online chat hours, 26/06-27/08
Closed
Maintenance
From August 26, 2025 10:00 · Ends August 27, 2025 17:00
Library open as self-service for Bank Holiday - Mon 25th Aug
Closed
Maintenance
From August 25, 2025 08:00 · Ends August 25, 2025 23:59
Helpdesk, Chat & Phone service late opening - 10.30am Fri 22nd Aug
Closed
Maintenance
From August 22, 2025 10:00 · Ends August 22, 2025 10:30
Chat & Phone service early closure - 3pm Wed 20th Aug
Closed
Maintenance
From August 20, 2025 15:00 · Ends August 20, 2025 16:00
No Library Phone or Chat Service 12 noon until 2pm.
Closed
Maintenance
From July 29, 2025 12:00 · Ends July 29, 2025 14:00
Library Helpdesk, Chat & Phone service to open at 10.30am today
Closed
Maintenance
From July 25, 2025 10:00 · Ends July 25, 2025 10:30
Library chat service unavailable
Closed
Maintenance
From May 13, 2025 09:34 · Ends May 13, 2025 14:00
No chat service today - Friday 2nd May
Closed
Maintenance
From May 02, 2025 08:59 · Ends May 02, 2025 23:59
No Library Chat service - 29th April
Closed
Maintenance
From April 29, 2025 00:01 · Ends April 28, 2025 23:59
NO Library Chat Service today, 28th April
Closed
Maintenance
From April 28, 2025 10:00 · Ends April 28, 2025 16:00
Library chat service unavailable
Closed
Maintenance
From March 31, 2025 08:00 · Ends April 01, 2025 23:59
No staffed chat service between 11am-2pm today
Closed
Maintenance
From February 18, 2025 11:00 · Ends February 18, 2025 14:00
No Library Chat Service PM
Closed
Maintenance
From January 29, 2025 14:00 · Ends January 29, 2025 23:59
Library Helpdesk: Phones and Chat unavailable Monday 23rd September
Closed
Maintenance
From September 23, 2024 10:00 · Ends September 23, 2024 23:59
No Library Phone or Chat Service
Closed
Maintenance
From September 18, 2024 09:00 · Ends September 18, 2024 23:59
No Library Phone or Chat Service
Closed
Maintenance
From September 12, 2024 10:00 · Ends September 12, 2024 23:59
Library Chat unavailable
Closed
Maintenance
From September 11, 2024 10:00 · Ends September 11, 2024 16:00
Library chat service unavailable
Closed
Maintenance
From September 09, 2024 09:27 · Ends September 09, 2024 23:59
JB Morrell Library Helpdesk closed on Bank Holiday (Monday 26th August)
Closed
Maintenance
From August 26, 2024 09:00 · Ends August 26, 2024 17:00
No Library Phone or Chat Service
Closed
Maintenance
From July 05, 2024 09:00 · Ends July 05, 2024 17:00
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