Library Chat

Chat to us, staffed by Library staff 10-12 and 2-4, Monday to Friday, or our friendly Chatbot
> Library > Library Chat
Current Status
No Issues
Open Service Announcements

No open service announcements can be found for Library Chat

Resolved Service Announcements
  Reduced Help Desk Phone & Chat Serivce 30/10/25 Closed
Please note that due to temporary staffing issues we will be closing our phone and chat service betw...
From: October 30, 2025 12:00
Ends: October 30, 2025 14:00
  No Library phone or chat service, 12pm-2pm Closed
Please note that due to short-term staffing issues we will be unable to offer our usual phone & ...
From: October 23, 2025 12:00
Ends: October 23, 2025 14:00
  No Library phone or chat service, 12pm-2pm Closed
Please note that due to short-term staffing issues we will be unable to offer our usual phone & ...
From: October 14, 2025 12:00
Ends: October 14, 2025 14:00
  Temporary pause in Library Phone and Chat Service today 12.30pm-2pm Closed
Due to temporary staffing shortages, we will be briefly pausing our phone and online chat service be...
From: September 30, 2025 12:30
Ends: September 30, 2025 14:00
  No Library Phone or Chat Service today 12pm-2pm Closed
Please note that due to staffing issues we will be unable to offer our usual phone and chat service ...
From: September 24, 2025 12:00
Ends: September 24, 2025 14:00
  Library Helpdesk: No phones and change in online chat hours, Wed 3rd Sept Closed
Due to staffing levels on Wednesday 3rd September, we will not be operating our phone service and ou...
From: September 03, 2025 10:00
Ends: September 01, 2025 16:00
  Library Helpdesk: No phones and change in online chat hours, 02/09-03/09 Closed
Due to staffing levels on Tuesday 2nd September and Wednesday 3rd September, we will not be operatin...
From: September 02, 2025 10:00
Ends: September 03, 2025 16:00
  Library Helpdesk: No phones and change in online chat hours, 26/06-27/08 Closed
Due to staffing levels on Tuesday 26th August & Wednesday 27th August, we will not be operating ...
From: August 26, 2025 10:00
Ends: August 27, 2025 17:00
  Library open as self-service for Bank Holiday - Mon 25th Aug Closed
The Library continues to operate in eco-mode (8am-midnight with Burton closing at 9.30pm and Fairhur...
From: August 25, 2025 08:00
Ends: August 25, 2025 23:59
  Helpdesk, Chat & Phone service late opening - 10.30am Fri 22nd Aug Closed
Please note that due to staff training, we will be opening our Helpdesk, webchat & phone service...
From: August 22, 2025 10:00
Ends: August 22, 2025 10:30
  Chat & Phone service early closure - 3pm Wed 20th Aug Closed
Please note that due to staff training, we will be closing our webchat & phone service at 3pm on...
From: August 20, 2025 15:00
Ends: August 20, 2025 16:00
  No Library Phone or Chat Service 12 noon until 2pm. Closed
Please note that due to staffing issues we will be unable to offer our usual phone and chat service ...
From: July 29, 2025 12:00
Ends: July 29, 2025 14:00
  Library Helpdesk, Chat & Phone service to open at 10.30am today Closed
The Library Helpdesk, Chat & Phone service will be open between 10.30am-4pm today. The Reception...
From: July 25, 2025 10:00
Ends: July 25, 2025 10:30
  Library chat service unavailable Closed
Please note that due to staffing issues we will be unable to offer our usual Library Chat service th...
From: May 13, 2025 09:34
Ends: May 13, 2025 14:00
  No chat service today - Friday 2nd May Closed
Due to staff shortages, we are unable to staff our online chat service today. We will still be monit...
From: May 02, 2025 08:59
Ends: May 02, 2025 23:59
  No Library Chat service - 29th April Closed
Please note that due to staffing issues we will be unable to offer our usual chat service today. We ...
From: April 29, 2025 00:01
Ends: April 28, 2025 23:59
  NO Library Chat Service today, 28th April Closed
Please note that due to staffing issues we will be unable to offer our usual chat service today. We ...
From: April 28, 2025 10:00
Ends: April 28, 2025 16:00
  Library chat service unavailable Closed
Please note that due to staffing issues we will be unable to offer our usual webchat service today. ...
From: March 31, 2025 08:00
Ends: April 01, 2025 23:59
  No staffed chat service between 11am-2pm today Closed
Our online chat service will be staffed between the hours of 10am-11am and 2pm-4pm today. Ouir chatb...
From: February 18, 2025 11:00
Ends: February 18, 2025 14:00
  No Library Chat Service PM Closed
Please note that due to staffing issues we will be unable to offer our usual Library Chat service fr...
From: January 29, 2025 14:00
Ends: January 29, 2025 23:59
  Library Helpdesk: Phones and Chat unavailable Monday 23rd September Closed
Please note that due to staffing issues we will be unable to offer our usual phone and chat services...
From: September 23, 2024 10:00
Ends: September 23, 2024 23:59
  No Library Phone or Chat Service Closed
Please note that due to staffing issues we will be unable to offer our usual phone & webchat ser...
From: September 18, 2024 09:00
Ends: September 18, 2024 23:59
  No Library Phone or Chat Service Closed
Please note that due to staffing issues we will be unable to offer our usual phone & webchat ser...
From: September 12, 2024 10:00
Ends: September 12, 2024 23:59
  Library Chat unavailable Closed
Please note that due to staffing issues we will be unable to offer our usual Library Chat service to...
From: September 11, 2024 10:00
Ends: September 11, 2024 16:00
  Library chat service unavailable Closed
Please note that due to staffing issues we will be unable to offer our usual webchat service today. ...
From: September 09, 2024 09:27
Ends: September 09, 2024 23:59
  JB Morrell Library Helpdesk closed on Bank Holiday (Monday 26th August) Closed
The JB Morrell Library Helpdesk will be closed on Monday 26th August for the Summer Bank Holiday. Th...
From: August 26, 2024 09:00
Ends: August 26, 2024 17:00
  No Library Phone or Chat Service Closed
Please note that due to staffing issues we will be unable to offer our usual phone and chat service ...
From: July 05, 2024 09:00
Ends: July 05, 2024 17:00