JB Morrell Library Help Desk

Our in person Main Library help desk for queries and advice
> Library > JB Morrell Library Help Desk
Current Status
Service Issues
Open Service Announcements
Help Desk relocation to the Fairhurst, temporary Reception space, from Monday 10th Aug Investigating
Due to ongoing noise disruption in relation to the entrance refurbishment works, we are temporarily ...
August 10, 2026 09:56
Resolved Service Announcements
  11am Helpdesk opening, Tue 25th Aug Closed
Due to staff training on the morning of Tuesday 25th August, the Helpdesk, online chat and phone ser...
From: August 25, 2026 11:00
Ends: August 25, 2026 16:00
  Helpdesk temporarily located at the temporary library entrance on the ground floor of Fairhurst Closed
Due to noise disruption created by the Library entrance refurbishment works, we are temporarily runn...
From: August 06, 2026 12:00
Ends: August 07, 2026 16:00
  Library operating as self-service, Wednesday 5th August Closed
The Library will operate as self-service on Wednesday 5th August as the customer services team atten...
From: August 05, 2026 08:00
Ends: August 05, 2026 23:59
  Helpdesk closed, Thursday 30th July Closed
We have been notified that noise disruptive works will be taking place on the ground floor Morrell a...
From: July 30, 2026 10:00
Ends: July 30, 2026 16:00
  Changes to service hours - Thursday 23rd July Closed
The Library Helpdesk will be open between 12pm-4pm and the online chat and phone services will opera...
From: July 23, 2026 10:00
Ends: July 23, 2026 16:00
  We're temporarily moving our Helpdesk Closed
To support the transition of the Library Refurbishment from phase 1 to phase 2, the Library Helpdesk...
From: July 15, 2026 10:00
Ends: July 22, 2026 16:00
  The Library Helpdesk closed morning of Wed 10th June Closed
To support a staff meeting, the Library Helpdesk will operate as self-service until 2pm on Wednesday...
From: June 10, 2026 08:00
Ends: June 10, 2026 14:00
  Library services over winter vacation period Closed
For full information on building opening hours and service levels over the winter vacation period, p...
From: December 15, 2025 09:00
Ends: January 05, 2026 09:00
  Library services over winter vacation period Closed
For full information on building opening hours and service levels over the winter vacation period, p...
From: December 15, 2025 09:00
Ends: January 05, 2026 09:00
  Helpdesk opening at 10.30am, Fri 12th Dec Closed
Due to staff meeting, the Helpdesk, online chat & phone service will open at the slightly delaye...
From: December 12, 2025 10:00
Ends: December 12, 2025 10:30
  Reduced Help Desk Phone & Chat Serivce 30/10/25 Closed
Please note that due to temporary staffing issues we will be closing our phone and chat service betw...
From: October 30, 2025 12:00
Ends: October 30, 2025 14:00
  Library open as self-service for Bank Holiday - Mon 25th Aug Closed
The Library continues to operate in eco-mode (8am-midnight with Burton closing at 9.30pm and Fairhur...
From: August 25, 2025 08:00
Ends: August 25, 2025 23:59
  Helpdesk, Chat & Phone service late opening - 10.30am Fri 22nd Aug Closed
Please note that due to staff training, we will be opening our Helpdesk, webchat & phone service...
From: August 22, 2025 10:00
Ends: August 22, 2025 10:30
  Library Helpdesk, Chat & Phone service to open at 10.30am today Closed
The Library Helpdesk, Chat & Phone service will be open between 10.30am-4pm today. The Reception...
From: July 25, 2025 10:00
Ends: July 25, 2025 10:30
  Library Phone Service unavailable this morning Closed
Please note that due to staff training there will be no HelpDesk phone service this morning; normal ...
From: June 19, 2025 10:42
Ends: June 19, 2025 14:00
  Library Physical Help Desk CLOSED today: 12PM-2PM Closed
Due to staffing issues, the phsical Help Desk at the Library will be closing over the lunch time per...
From: May 02, 2025 12:00
Ends: May 02, 2025 14:00
  Library Helpdesk closed Closed
Our Library Helpdesk at the Main Library will be closed on Wednesday 11 December between 12.00 and 1...
From: December 11, 2024 12:00
Ends: December 11, 2024 15:00
JB Morrell Library Helpdesk open 10am-12pm & 2pm-4pm today - 23/09/24 Resolved
Due to staff sickness, we are reducing our opening hours for our Helpdesk. The Helpdesk will be open...
September 23, 2024 09:56
  JB Morrell Library Helpdesk closed on Bank Holiday (Monday 26th August) Closed
The JB Morrell Library Helpdesk will be closed on Monday 26th August for the Summer Bank Holiday. Th...
From: August 26, 2024 09:00
Ends: August 26, 2024 17:00
  JBM Help desk - closed 12-2 today Closed
Please note that due to staffing issues we will be unable to offer a Help desk service at the JBM Ma...
From: August 08, 2024 12:00
Ends: August 08, 2024 14:00