Campus printing issues

Incident Status
Resolved
Affected Services
Incident Updates
Campus printing issues
Wed Mar 16 2022 - 13:31:53

We're seeing some problems with campus printing. To address the issues we are going to make a change to the print system at 1.45pm today.

There will be a 5-10 minute period after that where the printers may be offline. We are monitoring and will post further updates here.

Investigating
Wed Mar 16 2022 - 14:39:17

We're still investigating issues with campus printing. You may encounter problems sending documents to print. However, uploading documents using ePrint should work: https://www.york.ac.uk/it-services/printing/eprint/

Update
Wed Mar 16 2022 - 17:36:10

We're continuing to work on the problems affecting campus printing.

If you find that you're having problems sending documents to print, please try using ePrint: https://www.york.ac.uk/it-services/printing/eprint/

Update
Thu Mar 17 2022 - 11:39:28

We are in contact with our supplier, and are working on changes to address the problem.

Performance improved
Fri Mar 18 2022 - 10:43:14

We have migrated parts of the print system to a server with more resources and we are seeing better performance from the system. We do continue to consider the system at risk and we are continuing to monitor the situation.

Please contact itsupport@york.ac.uk if you continue to expeirence issues with sending document to print, or issues accessing printers to release jobs.

Resolved
Mon Mar 21 2022 - 08:42:08

We do not anticipate any further issues with this service, but please contact itsupport@york.ac.uk if you continue to have problems printing.