Issue with upgrading Doodle accounts to Premium

Incident Status
Identified
Affected Services
Incident Updates
Issue with upgrading Doodle accounts to Premium
Mon Apr 20 2026 - 16:44:01

We are currently experiencing a problem with users being able to upgrade their account to premium, as detailed in the Access instructions on our Doodle web page. We are working to resolve this issue as quickly as possible. For now, any new accounts will only be able to use the Free plan features.

Please email itsupport@york.ac.uk and include 'Doodle Premium account issue' in the subject header if you are signing up for an account and would like to be notified when this issue is resolved.

Update: Issue with upgrading Doodle accounts to Premium
Thu May 7 2026 - 15:43:01

We are currently experiencing a problem with users not being able to upgrade their account to premium, as detailed in the Access instructions on our Doodle web page. Doodle have confirmed there is an issue on their end and are working to resolve it. 

We are able to request a manual upgrade for new accounts. Please email itsupport@york.ac.uk with the subject header 'Upgrade Doodle Premium account' and we will get your account upgraded.