Issue with student/staff name data

> IT Incidents > Issue with student/staff name data
Incident Status
Identified
Affected Services
Incident Updates
Issue with student/staff name data
Mon Mar 23 2026 - 13:01:44

We're currently experiencing an issue with student/staff name data which may impact services such as MyTimetable, CheckIn, Directory and MyUoY. The impact may affect how your name displays and/or access to services.

Teams are investigating as a priority and updates on resoution will be shared as soon as we can

Ongoing issues
Mon Mar 23 2026 - 14:55:47

We've identified the root cause of the issue and are working to resolve it. This has been caused by an internal configuration issue.

At the time of writing we are aware of the following known issues:

-Directory - display names misconfigured
-MyTimetable - display names misconfigured, attendance list unavailable, email list unavailable
-MyUoY app- display name misconfigured
 

We will continue to update this list. If you have any concerns about other systems please contact IT Support