Facilities Helpdesk

The Estates and Campus Services Facilities Helpdesk system.
> Facilities Helpdesk
Current Status
No Issues
48 Day Availability History
Open Service Announcements

No open service announcements can be found for Facilities Helpdesk

Resolved Service Announcements
Planon is currently not available Resolved
Planon & the Facilities Helpdesk are currently unavailable until later this morning.  An upgrade...
May 01, 2025 09:14
  Maintenance of MySQL database servers Closed
The Exceptional Circumstances and Facilities Helpdesk systems are unavailable due to planned mainten...
From: March 26, 2025 09:00
Ends: March 26, 2025 12:00
  Essential work on the network Closed
Our network provider will be performing urgent investigatory work following Tuesday’s internet outag...
From: November 22, 2024 06:00
Ends: November 22, 2024 07:00
Campus-wide connectivity issues Resolved
Our teams are currently investigating a campus-wide network connectivity issue. Further updates wil...
November 19, 2024 07:55
  Planon Maintenance Closed
The Planon system will be unavailable until Thursday 23rd March due to an upgrade taking place. Duri...
From: March 21, 2023 17:30
Ends: March 23, 2023 09:00
  Core IT Infrastructure Upgrade Closed
On Tuesday 17 May, between 7.30am and 9am, we will be upgrading our central load balancers, a critic...
From: May 17, 2022 07:30
Ends: May 17, 2022 09:00
  Core IT infrastructure upgrade - Systems at risk Closed
On Monday 13 December, between 7.30am and 9am, we will be upgrading our central F5 load balancers, w...
From: December 13, 2021 07:30
Ends: December 13, 2021 09:00
  Planon Upgrade Closed
The Planon system is unavailable until Thursday 9th December for an upgrade to take place. During t...
From: December 07, 2021 16:00
Ends: December 08, 2021 18:00