IT Service Announcements

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IT Service Announcements
Viking Resolved
The scratch (lustre) filesystem is now back up and available again. The system is still generating ...
November 30, 2022 20:48
Slack - Issues with search Resolved
Slack have reported that there is currently an issue with their search function. Searching for messa...
November 24, 2022 10:14
Printing from Mac or iOS - "Encryption credentials have expired" Resolved
We are investigating an issue causing Mac users to receive an error "Encryption credentials have exp...
November 04, 2022 11:34
Support Portal - "Your connection isn't private" Resolved
Our Support Portal link (https://support.york.ac.uk) is currently not working due to an issue with t...
November 01, 2022 11:19
Zoom and Duo issues on BT broadband Resolved
We're seeing some reports of issues accessing Zoom and Duo two-factor authentication. So far, these ...
October 31, 2022 15:08
Wifi issues Resolved
We are currently investigating and will provide further updates shortly.
October 10, 2022 12:39
IDM (Password management) issue Resolved
Our Identity Manager (https://idm.york.ac.uk) system is having an issue which is causing it to run v...
September 23, 2022 12:09
Library wifi issue Resolved
We are aware of an issue impacting the wifi in the University Library. The issue appears to be inter...
September 15, 2022 10:03
Halifax College (HX) network issues Resolved
There are some network issues in Halifax College (HX) which is causing some network instability. We'...
August 30, 2022 15:01
Virtual Desktop Service (VDS/Parallels) Resolved
We are currently investigating and will provide further updates shortly.
August 16, 2022 14:02
Virtual Desktop Service (Parallels) Resolved
We're currently investigating a problem with the Virtual Desktop Service. You may see an error sayi...
July 19, 2022 15:32
Intermittent printing issues Resolved
We're getting a few reports of issues printing at the moment. We're investigating the problem. If y...
July 18, 2022 13:51
GlobalProtect - "You are not authorized" error Resolved
We've received reports that some people are receiving an error message when trying to connect to the...
July 13, 2022 08:56
Alumni House networking issue Resolved
We're investigating an issue in Alumni House, which is causing a loss of wired and wifi networks. Ot...
May 26, 2022 11:32
Identity Manager unavailable Resolved
The Identity Manager (idm.york.ac.uk) is currently unavailable. This means that you won't be able to...
May 10, 2022 09:08
Viking - login issues Resolved
We are currently investigating issues with logging in to Viking and will provide further updates sho...
March 24, 2022 07:43
Salesforce - Performance degradation Resolved
There is currently an issue with Salesforce. They have updated their status page to confirm that the...
March 17, 2022 09:21
Campus printing issues Resolved
We're seeing some problems with campus printing. To address the issues we are going to make a change...
March 16, 2022 13:31
VLE Resolved
The VLE is currently unvailable, and the e-Learning team is investigating. They will be posting upda...
February 24, 2022 11:21
Slack Issues Resolved
We are aware of issues with the availability of Slack. Whilst this is not an issue that can be reso...
February 22, 2022 14:59
VPN issues Resolved
There are some issues with connecting to the VPN via Pulse Secure this morning. We're looking into t...
February 15, 2022 09:56
Duo 2FA - Issue receiving codes by text message Resolved
There is currently an issue preventing users from receiving new passcodes by SMS text message. Push ...
February 07, 2022 08:58
Zoom Phone issue Resolved
We are currently investigating an issue with Zoom Phone and will provide further updates shortly.
February 04, 2022 11:19
Viking issues Resolved
We are currently investigating issues with Viking and will provide further updates shortly.
February 04, 2022 10:09
Halifax College network issues Resolved
We're seeing issues with the wired and wifi network in Halifax College. Eden's Court may also be aff...
January 31, 2022 14:06
Print system issue Resolved
We are currently investigating an issue with printing to University print system and will provide fu...
January 31, 2022 09:37
Business Objects (reporting.york.ac.uk) inaccessible Resolved
We are currently investigating an issue with Business Objects (reporting.york.ac.uk). We are workin...
January 26, 2022 09:18
Halifax network issues Resolved
We're seeing issues with the wired and wifi network in Halifax College. We are currently investigati...
January 24, 2022 09:30
Campus network issues Resolved
There's an issue with the campus wifi network which is preventing lots of devices from connecting pr...
January 20, 2022 13:04
Wiki Maintenance Resolved
The scheduled maintenance on the Wiki this morning is taking longer than expected. We hope to have ...
January 19, 2022 08:05
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